Shipping & Returns
At Lorraine Lea, absolute delight is our number one priority. We take complete pride in the quality of our products and want you to fall in love and stay in love with them. We provide transparency in our shipping and returns to avoid untimely scenarios.
Standard delivery is 7-10 business days from when payment is received.
For all host orders Australia wide $8.00 and all other customers $12.50.
Guest orders shipped to the host address Australia wide $8.00 and $12.50* for guest orders direct shipped elsewhere, Australia wide. *Excludes bulk items shipped, rugs, wool blanket 4-5kg & underlay 5-6kg, and these items will be flagged at check out.
All directly shipped goods will be delivered using Australia Post. There will be an eParcel tracking that is available through Australia Post using the tracking number in your dispatch email.
If you’re not genuinely delighted with your purchase, we’ve made our exchange & returns process simple, easy, and hassle-free! Refund back to your original payment method, exchange an item, or receive a credit note. Most stocked items (excluding rugs and hygiene sensitive items) can be returned or exchanged within 60 days from the date of purchase. Return shipping is $12.50 for all customers, deducted from the final refunded price, view the full Returns Policy.
For further information about organising a product return or exchange, visit our Frequently Asked Questions page.