17 March 2020
Written by Lorraine Lea - Simply Home
Product return or new product required – for the item(s) you wish to return/exchange, please visit your online account and select Return Items from the drop down menu under your name. Tick which item(s) you wish to return/exchange and complete all details, then select Create Returns Document and follow the instructions. A printed copy of the Returns Document must accompany the returned items. Please note a postage and handling charge of $12.50 applies.
If you ordered through the website and do not have an account (checked out as a guest), download a copy of the Product Returns Form and follow the instructions outlined on the form.
If the item you are returning/exchanging is faulty, there is no postage and handling charge. Contact our Customer Support team online or freecall 1800 641 089 for a Reply Paid address to return your item.
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