Product returns and exchanges

We hope you love your new purchase, but on the off chance that you don’t, we’ve made our exchange & returns process simple, easy and hassle-free.

If you wish to return an item(s) that you have ordered incorrectly or changed your mind the item(s) must be returned within 30 days from the dispatch date.

Product return or new product required – for the item(s) you wish to return/exchange, please visit your online account and select Return Items from the drop down menu under your name. Tick which item(s) you wish to return/exchange and complete all details, then select Create Returns Document and follow the instructions. A printed copy of the Returns Document must accompany the returned items. Please note a flat shipping rate of $16.50 applies.

If you ordered through the website and do not have an account (checked out as a guest), download a copy of the Product Returns Form and follow the instructions outlined on the form.

If the item you are returning/exchanging is faulty, there is no postage and handling charge. Contact our Customer Support team online for a Reply Paid address to return your item.

Afterpay

Afterpay doesn’t support change of mind or product exchange.

If a customer decides to return goods to Lorraine Lea and request a refund, they directly arrange the return with Lorraine Lea Customer Support, ensuring the goods are returned according to the Lorraine Lea returns policy. Unless Afterpay are notified by Lorraine Lea Customer Support that a return and refund is in progress, they will continue to process any automatic payments in accordance with the dates set out in the customer payment schedule. Until such time that Lorraine Lea Customer Support has confirmed the return of the goods and has issued a refund to Afterpay for those goods, the customer will remain liable to Afterpay for the full payment of the goods, in accordance with the payment schedule.