17 August 2020
Written by Lorraine Lea – Simply Home
This section will be updated regularly – last updated 17.8.20
An important COVID-19 update from Lorraine Lea
The health, wellbeing and safety of our customers, team members, independent stylists, and the greater community is paramount.
Due to the ongoing pandemic, and in line with government restrictions, we are operating under a COVID-19 Safe Plan which includes considerable precautionary measures to ensure our Office & Warehouse space is safe and hygienic.
We have implemented the following steps for your online and in-home shopping experience:
We’ve made online shopping more convenient than ever with:
For all other states, other than Victoria, you can host your own home styling event where you and your friends can shop from the comfort and safety of your home. Click here to find your local Stylist.
We hope you love your new purchase, but on the off chance that you don’t, we’ve now extended our returns policy to accommodate any delivery delays. We have temporarily extended our change of mind return period to 60 days.
For your convenience, our shipping partner Australia Post will be providing contactless deliveries for all locations with no signature required.
Please note that due to Victorian COVID-19 restrictions there may be delays in order processing and delivery. Our team will endeavour to get your parcel picked and delivered to you as quickly as possible.
We extend a heartfelt thanks to those working in the medical, emergency and essential services. We’re incredibly grateful for your dedication and support to our community.
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