What is the consumer guarantee on Lorraine Lea products?

Our Change of Mind Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us.  If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any drop-in value of the product (if you choose to keep it).

If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund.

Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase.

Our Customer Support team are unable to review any used items via email or phone. All items must be physically returned either via mail or in person to your Stylist to be processed, in accordance with the instructions for returns and exchanges.